Privacy policy
Effective November 14, 2026
This policy explains what information 435 Social collects, how we use it, and the choices you have. 435 Social is a social media management service operated by Scott Parker ("435 Social," "we," "us"). It covers our website at 435social.com and our client app at app.435social.com (together, the "Service").
Want your data deleted? See our data deletion instructions, or email hello@435social.com.
Information we collect
Information you give us
- Account details: your name, email address, business name and password (stored in hashed form).
- Billing contact details when you become a paying client. Card payments, if offered, are handled by our payment processor; we do not store full card numbers.
- Content you create or upload: post text, images, videos, schedules, notes and approval decisions.
- Messages you send us, such as support requests.
Information from social platforms you connect
When you connect an account such as Facebook, Instagram, LinkedIn or TikTok, you sign in on that platform's own page and choose which permissions to grant. We never see or store your social media passwords. Depending on the platform and the permissions you approve, we receive:
- Access tokens that let us act on your behalf within the permissions you granted.
- Basic profile or page information, such as name, profile picture and account or page ID.
- Content and performance data needed for features you use, such as your published posts, post insights, follower counts, and comments or messages if you use our engagement inbox.
Information collected automatically
- Technical data such as IP address, browser type and request logs, used to operate and secure the Service.
- Essential cookies that keep you signed in. We do not use advertising cookies.
- Basic, privacy-focused traffic statistics from our network provider, Cloudflare.
How we use information
- To provide the Service: scheduling and publishing the content you create or approve, showing your calendar and analytics, and managing your workspace.
- To support you and communicate about your account, including invitations, password resets and service notices.
- To bill for the Service and manage access to your workspace.
- To keep the Service secure, prevent abuse and fix problems.
- To meet legal obligations.
We do not sell your information, use it for advertising, or share it with anyone so they can market to you.
Data from Meta, LinkedIn, TikTok and other platforms
We use data received through platform APIs only to provide the features you asked for: publishing and scheduling your content, and showing your accounts, posts and performance inside your 435 Social workspace. We do not use platform data to build profiles of individuals, for advertising, or for any purpose unrelated to the Service, and we do not transfer it to third parties except the service providers listed below that help us run the Service. Our use of this data follows each platform's developer terms and policies. You can disconnect a platform at any time in your workspace or in that platform's settings, which stops our access.
Optional AI features
If AI writing assistance is turned on for your workspace and you use it, the text and instructions you submit are sent to our AI provider to generate suggestions. We do not use your content to train AI models.
Who we share information with
We share information only as needed to run the Service:
| Who | Why |
|---|---|
| Social platforms you connect | To publish content and retrieve data, at your direction |
| Cloudflare | Secure network delivery and protection of our website and app |
| Resend | Sending account emails such as invitations and password resets |
| Our backup storage provider | Storing encrypted backups of the Service |
| Our payment processor | Processing payments, if you pay by card |
| Our AI provider | Generating suggestions, only if you use AI features |
We may also disclose information if required by law, to protect the rights and safety of our clients or others, or as part of a sale or transfer of the business, in which case this policy continues to apply.
Where your data is stored
The Service runs on servers we operate in the United States. Encrypted backups are kept by a backup storage provider. Data travels to and from the Service over encrypted (HTTPS) connections.
How long we keep information
- We keep your account and content while your account is active.
- If you cancel, we keep your workspace for up to 60 days so it can be restored or exported, then delete it.
- Encrypted backup copies are removed on a rolling schedule and are fully cleared within 12 months.
- We may keep limited billing records for as long as tax and accounting rules require.
Your choices and rights
- Access and update your account details in the app at any time.
- Disconnect any social account from your workspace or from the platform's settings.
- Ask us for a copy of your data, or to correct or delete it, by emailing hello@435social.com.
Depending on where you live, you may have additional privacy rights under state law. We honor these requests and will not treat you differently for making them. We may need to verify your identity first.
Security
We use encryption in transit, access controls, encrypted backups and regular updates to protect your information. No system is perfectly secure, and we will notify affected clients if a breach affects their data, as required by law.
Children
The Service is for businesses and is not directed to anyone under 16. We do not knowingly collect information from children.
Changes to this policy
If we make material changes, we will update the date above and notify clients by email or in the app before the changes take effect.
Contact
Questions about this policy or your data: hello@435social.com.